SmartStart
The SmartStart program makes it easy for new customers to get acquainted with their Sage Timberline Office software. As a new customer you can talk to experienced support professionals about your software. You also have online access to implementation tools that help you plan and manage your Timberline® Office rollout.

SmartStart provides 60 days of software maintenance and unlimited support. This convenient service is included with your initial software purchase and can boost your confidence as you begin working with your new Sage Timberline Office software.

Your SmartStart period begins on the 61st day following your software order or on the date of your first contact for technical support assistance, whichever occurs first.

SmartStart Support
Free support with no time limits during your SmartStart period includes assistance on any current Sage Timberline Office software product. Support requests may be made by phone, fax, e-mail, or by a support request form found in the "Support Menu" on the Customer Logon pages of our Web site. For more information, download Making the Most Out of Technical Support.

For personal assistance with software-related issues, support representatives are available at 800.551.8307 Monday through Friday, from 6:00 a.m. until 5:00 p.m. Pacific time (except holidays and designated staff training days).

Self-help Support Via the Web
From your first day as a new customer — even before the SmartStart period begins — you'll have access to our online services and Technical Support Knowledgebase, the same storehouse of solutions used by our support staff. If you're faced with an issue and need answers fast, simply enter a question, problem, or error message and let the search engine find the most likely solution.

Getting Started With Your Implementation
SmartStart implementation tools step you through the decisions, tasks, and procedures required for a successful rollout of your Sage Timberline Office software. Setup checklists and decision worksheets help you set up each application to suit your business needs. A sample project schedule and "to do" lists for each phase of the implementation help keep you organized throughout the project. Use the Procedures Guide to document basic processing steps for your employees; print it to use as is, or customize it based on your company's procedures. Of course, you'll still need to work with a Sage Timberline Office certified consultant to fully implement your new software.

To Access SmartStart Implementation Tools:

1. Go the Technical Support Knowledgebase
2. Type in your unique client number (provided with your software purchase) and click "Login".
3. When the knowledgebase opens, you will see a field that directs you to "Search for a Solution."
4. Type "SmartStart" in this field and click "Submit."
5. Under "Issues Found" click "What is SmartStart."
6. When the page appears, under "Cases to Consider" click "SmartStart Overview." The "SmartStart Overview" page displays the sequential steps to a successful implementation. Each step offers links to more information and WinZip archives containing the SmartStart tools in Word documents or Excel files that you'll want to download.

After SmartStart
When your SmartStart period draws to a close, if you haven't already purchased a support plan to take effect following your SmartStart expiration date, you will receive information about the service plans available so you can continue to have access to support services and software maintenance, as well as other benefits such as software alerts, notifications, and our customer newsletter. A Sage Timberline Office service representative will contact you to help you determine which plan is best for your needs.

Read more about service plans