BasicCare
BasicCare provides a basic plan more suited for seasoned customers who want the benefits of a maintenance agreement but do not need telephone access to our technical support analysts. BasicCare emphasizes a self-service approach to support and provides such tools as the Technical Support Knowledgebase and our full complement of online information.

• 24/7 online access to the Timberline Technical Support Knowledgebase, 365 days a year.
• Software notices and alerts.
• Product enhancements and updates.
• Government-mandated changes and federal and state tax table updates.
• Vantage Point quarterly newsletter.

Customers who want personalized contact with our award-winning technical support staff may prefer EssentialCare, our service plan that includes maintenance and unlimited e-mail and telephone support.