Service Plans
Subscribing to a service plan enhances the value of your software. You'll keep everything updated and gain inside knowledge to help you become proficient with Sage Timberline Office and keep your software running smoothly.

As a service plan subscriber, you receive a wide range of benefits beginning with important maintenance releases. When improvements, updates, fixes, and government-mandated tax changes are near release, we'll contact you to let you know they're on the way.

Whether you're new to Sage Timberline Office or an experienced user — and regardless of the size of your organization — there is a service plan that works for you.

Regardless of the plan you choose, you'll benefit from the following support features.

Maintenance, Updates, and Enhancements
To stay current, service plan subscribers receive periodic software enhancements and news, including government-mandated changes, federal and state tax table updates, and productivity boosting features.

Online Services
Sage Timberline Online gives you instant access to software services and 24/7 support. Log on and get information about software updates and network patches. View, update, and submit online support incidents. Update your contact information. Talk with other Sage Timberline Office customers in the Product Forum. Access the Technical Support Knowledgebase for solutions and answers to thousands of questions. You'll even find schedules for the latest in classroom and online learning opportunities.

Software Alerts and Notifications
We'll keep you informed so you're always up to date on the latest product developments and ongoing refinements. You'll receive alerts concerning potential software issues via e-mail and get advance notice of pending changes so you can plan ahead.

Customer Newsletter
Vantage Point, the quarterly newsletter, is sent by e-mail every quarter to help you stay current with what's new and what's coming. Plus, find out what others are accomplishing with their Sage Timberline Office software.

Discounts
Depending on the service plan you choose, take advantage of registration-fee discounts for the annual Sage Summit customer conference.

BasicCare
A basic plan that is well-suited for seasoned customers who do not need telephone support.

EssentialCare
A good choice for customers who need unlimited telephone support.

PremierCare
For customers who prefer more personalized attention, including a customer account manager.