Services
When you choose Sage Timberline Office, you get more than software. You get industry-focused business solutions backed by a customer care commitment that rates among the world's premier software organizations. We're committed to provide you with dependable, accessible and consistent services and support to implement, deploy and run the products that help you succeed.

Technology alone won't simplify your business
Sage Timberline Office's network of solution providers, instructors, certified consultants, and dedicated teams of support personnel — as well as online, self-help access - are available to answer your questions and see you get the most out of your software. The key to solving your business challenges won't be found in hardware and software, or in the details of pages in a text. Rather, real solutions require a thoughtful combination of process, technology and people.

World-class support
Our Support Center responds quickly to customer inquiries received via our toll-free number, e-mail requests and client extranet, a tradition that first received international attention in 2000, when the Software Support Professionals Association (SSPA) awarded Sage Timberline Office the prestigious STAR Award for the most improved software support organization of the year. Sixteen months later, Sage Software became the first software company serving either construction or real estate to earn the Support Center Practices (SCP) Certification for Excellence. Awarded by San Diego-based Service Strategies Corporation, SCP Certification is determined by audits that measure a company's effectiveness against 11 major criteria, including overall commitment to support, level of customer satisfaction and average response times. While the accreditation puts Sage Timberline Office in a class of only 100 companies worldwide, to clients it means consistent, ready access to answers they can depend on.
Our service and support mission is to help our customers make the best use of our products through effective and responsive support, active advocacy, and a broad and flexible range of self-help resources in the following ways:

SmartStart
Training
Consulting Services
Service Plans
Online Services
Conferences