Privacy
Any requests for information on our public site is voluntary and may require your name and address or e-mail address so we may correspond with you, process an order, or provide you with ongoing information. Once we receive your information, it is stored behind a firewall, accessible only to employees who need it to perform their jobs and fulfill your information requests and — depending on the need — forwarded to the appropriate Sage Software business partner or other third-party partner.

We intend to protect the quality and integrity of the information that identifies you and/or your company. We have implemented appropriate technical and organizational measures to keep it secure. In addition, we will make a diligent effort to respond in a timely manner to requests.

Collection of data
We sometimes collect sometimes collects anonymous information to help provide better customer service. For example, we keep track of the domains from which people visit and we also measure visitor activity on the site, but we do so in ways that keep the information anonymous, which is known as “clickstream data.” Sage Software and its analytic vendors may use this data to analyze trends and statistics and to help us provide better customer service. It is data that remains with us, not to be sold to outside interests.

When we collect personal data from visitors in connection with a transaction, we may extract some information about that transaction in an anonymous format and combine it with other anonymous information such as clickstream data. This anonymous information is used and analyzed only at an aggregate level to help us understand trends and patterns. None of this information is reviewed at an individual level. If you do not want your transaction details used in this manner, you can either disable your cookies or opt-out at the order or request page or by e-mailing permission.na@sage.com.

We collect the anonymous information using “cookies.” A cookie is an element of data that a website can send to your browser, which may then be stored on your system. You can set your browser to let you know when you’re receiving a cookie, which gives you the chance to decide whether to accept it. You can also set your browser to turn off cookies. If you do so, however, some areas of some sites may not function properly.

Opt-in e-mail and permission-based marketing
We reserve the right to contact customers regarding important product or policy announcements, including notices required by law. Customers and business partners may receive e-mails to inform them about product news, specific software alerts, and promotions that are based on a qualified level of interest. For “subscriptions” to regular e-mail correspondences, your permission will be fully verified before mailings begin. Opt-In accomplishes this by means of a confirmation request sent to your e-mail address. You must reply to a registration form in order to receive the subscription. Information you disclose in a registration form will never be disclosed outside of Sage Software or to direct marketers other than business partners, Timberline’s dealer network. You can unsubscribe to subscriber-based e-mail easily at any time by responding to the e-mail at the footer of every correspondence. You also have the option to contact us directly at client.info.na@sage.com or 800 330-7164.

Client extranets and password-protected Web pages
Because customer sites known as Gold Online, Precision Online, and the Timberline Technical Support Knowledgebase are exclusive to Sage Timberline Office customers, users are required to register a valid e-mail address and log on using passwords and authentication. In addition to maintaining these sites' exclusivity, we use the registration information to contact the customer about services on our site for which the customer has expressed interest.

Sage Software will not release your e-mail address or any other personal information to other sites or business partners other than a Sage Software business partner. Access to e-mail addresses is limited to Sage Timberline Office support personnel who may need to contact users regarding technical issues.

The extranet login system works by setting a session cookie on your computer. The cookie does not contain any personal information from your registration, and is not sent to any other sites. If your browser does not support cookies, however, you will be unable to log in.

Sage Software is not responsible for material appearing in the Forums area of Gold Online and Precision Online unless an authorized representative of Sage Software has approved the material. Nevertheless, Timberline retains the right to remove messages that include an advertisement, private information on other users and/or Sage Software employees, and any material deemed abusive, defamatory, obscene or otherwise unacceptable. Repeated offenses following a written warning may result in expulsion from the forum.

Other Sage Software-affiliated sites that require registration include Realtime Learning (online training), Summit conferences, and Bid Management.

Summit registration
Parties interested in attending a Sage Software users' conference can register online. If you prefer to register off-line, you may either request a registration form or watch for options to download and print one from your desktop.

Business partner e-mail
Business partners — formerly referred to as solution providers — are independent businesses licensed to sell Sage Timberline Office products. If you receive unwanted e-mail from a Sage Software business partner and wish to opt-out of subsequent correspondence, please contact the business who sent the e-mail as well as Sage Software at permission.na@sage.com with the name of the business partner that sent the un-wanted e-mail.

Business links
The Sage Timberline Office public website sometimes contains links to other websites. Sage Software is not responsible for the privacy practices or the content of such websites.

Updates
Sage Software reserves the right to alter our privacy principles as business needs require. Any alterations to these principles will be posted on our website in a timely manner. Statement effective 2/7/2003.

Additional information
Questions regarding Sage Software's privacy policy should be directed to permission.na@sage.com. You may also write us at Sage Software Corporation, 15195 NW Greenbrier Parkway, Beaverton, OR 97006 USA.

Privacy disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order, or legal process served on our website.